Case study: Lincombe Manor – Luxury Retirement Village
Selecting the BaKare Residential Plus bed as the prime variable height nursing care bed for the prestigious new 49 bed development at Lincombe Manor Care Centre in Torquay, has met with all of the expectations. – Stephen Crisp
Lincombe Manor is a luxury retirement village set in a stunning location, surrounded by woodland, with breathtaking views out to sea. At the heart of this relaxed and tranquil setting is the Manor House, a beautiful Grade II listed building dating back to 1864, featuring fabulous communal areas and a dining hall. The village boasts cutting-edge design and modern facilities stylishly integrated into century-old surroundings. It provides luxury living designed with security, service and comfort at front of mind. The new care centre will house facilities for all levels of need from 24-hour nursing support to domiciliary care, physiotherapy, post-operative care and medical services.
All of the properties are self-contained and independent, but offer the convenience of being part of a community with a wonderful variety of facilities and social activities on hand. A wide range of residential care services are offered, which include more personal care, such as help with bathing, dressing and medication administration if required.
Some of the villages provide 24 hour nursing care at a special care centre, should needs change. Professional registered nurses and experienced care assistants are available for more complex health needs and care may be tailored according to these needs.
After extensive evaluation and trials, BaKare Beds were successful in winning this prestigious contract to equip Lincombe Manor with 40 nursing beds and mattresses to meet a diverse range of care needs, with those beds adapting to changing needs. BaKare’s products needed to fit in with the aesthetics of the beautiful Grade II listed buildings and BaKare had to provide a high service level of delivery, installation, training and after sales service.
‘Selecting the BaKare Residential Plus bed as the prime variable height nursing care bed for the prestigious new 49 bed development at Lincombe Manor Care Centre in Torquay, has met with all of the expectations. The quiet and smooth operation, easy profiling, delighted the staff team and the products flexibility for expansion of options immediately catered for the practical and design aspirations. The delivery, installation, training support and service needs have all been met with cautious efficiency, thus we have now set the bench mark and have confidence again in choosing BaKare Beds’.
Case study: Hampshire County Council – Looking after elderly residents
What were the issues?
In early 2000, Hampshire County Council recognised it was facing a problem. It had an ageing population, nursing homes were closing, older people were staying longer than they should in hospital and the price of care was rising. Providing care in the community was the national focus but for the frail elderly who could no longer be cared for at home, finding an affordable nursing home place was increasingly difficult. Demographic trends indicated this pattern would continue.
What did it do?
Hampshire County Council developed a unique £60 million partnership project with the Isle of Wight Strategic Health Authority and seven Hampshire primary care trusts. Using county council and NHS owned land, the ENHANCE project delivered 500 nursing home beds in ten state of the art homes spread across Hampshire. The homes would generate 800 jobs locally and offer a range of care for people aged 65 and over with physical frailty and dementia.
What were the outcomes?
On 9 March 2005, the opening of Hawthorne Court in Fareham saw Hampshire County Council became the first county council in the country to employ its own nurses and open a nursing home in partnership with the NHS. All ten new nursing care buildings are now open and ENHANCE has become a testament to determination, hard work, visionary thinking, and most importantly of all, effective partnership working. As Project of the Year in the Constructing Excellence National Awards, the judges felt that Hampshire County Council’s project was an excellent example of successful programme management that fully embraces the principles of Constructing Excellence. The schemes have set a new standard for nursing care provision with exceptionally positive feedback from the users, commissioning bodies and the Commission for Social Care Inspection.
How is Hampshire County Council taking this forward?
It is now forming further partnerships to provide a new style of sheltered housing which gives the elderly additional support as they become increasingly frail. This ‘Extra Care Housing’ provides round the clock security and reassurance of residential care, while still allowing the individual to maintain their privacy, independence and dignity through a tenancy, shared-ownership or full ownership of a property.
Feedback from Residents
“It’s lovely here, the staff are very nice and I feel really at home.” These are the words of 87-year-old Alice Eckford*, who now lives in Hawthorn Court Fareham, the first County Council-run nursing home to open in the country.
*Name changed to protect identity.
The Supply Contract: BaKare Beds Ltd
After a close tendering process, Hampshire County Council selected BaKare Beds Ltd as the sole supplier of Nursing beds for their ENHANCE project. BaKare Beds Ltd not only provided care beds for these homes, but a full suite of furniture to compliment our nursing beds.
In total BaKare Beds supplied 500 bedroom sets to 10 new nursing homes throughout the county. BaKare also appointed a full-time maintenance engineer based in Hampshire to fulfil the service commitment to Hampshire County Council. BaKare Beds Ltd continues to provide ongoing support and servicing to Hampshire county Council in the form of extended service contracts.
BaKare Sales team worked closely with the Hampshire County Council procurement department and occupational therapists to ensure that the products were qualified correctly. This was carried out by means of a ‘mock up’ room completely furnished and altered until Hampshire County Council and BaKare were happy that all requirements had been met. This resulted in some special specification changes to the bed and the development of a wall mounted ‘D’ shaped table designed specifically for Hampshire County Council – Thus demonstrating BaKare’s flexibility towards design and total Customer solution.
BaKare demonstrated an exceptional level of performance regarding the delivery of the 500 room sets, completing the contract with less than 1% of goods not delivered in perfect condition and zero damage to the Clients properties. BaKare were able to provide an exceptionally flexible supply solution by providing cost effective storage, which was necessary when certain sites went over their deadline for delivery with minimal notice.
After each site had been equipped with the our products, it was provided with the following:
- Comprehensive Staff Training by qualified Trainers.
- Customer manual, providing a central point of reference for everything to do with the nursing beds including,
- Staff Training
- Service and Maintenance
- Fully Comprehensive 3 year Guarantee including the necessary Annual Inspections required by Health & Safety Regulation.
- Service and support consisting of 12 hour telephone response, 36 Hour Product Repair or Replace, 365 days a year.
Post Supply Contract
BaKare have recently been awarded the continuing maintenance contract for the 500 units for the forthcoming 3 years after the products initial guarantee period.
Sussexdown Nursing Home
Situated on the outskirts of the village of Storrington, near Worthing in West Sussex, Sussexdown Nursing Home is set in large gardens with its own bowling green and has panoramic views over the Downs. Sussex Down provides long term residential and nursing care for disabled and chronically ill from the whole RAF community and their dependants. Convalescent and respite care are also provided.
BaKare Beds / Volker are proud to have been involved with the refurbishment of Sussexdown and have supplied 67 nursing beds to this warm and pleasant home.